Olympic National Park, Washington; photo by the author

Overnight in March 2020, knowledge workers everywhere went from almost entirely office-bound to entirely remote. As an extrovert who’s always loved office work (even commuting!) this was quite an adjustment. At first I gritted my teeth and made the best of it, but over time I came to appreciate the…


Davis Mountains State Park, Texas; photo by the author

This is my fiftieth post. I thought I’d take the opportunity to thank you for reading, and to reflect on my five most-viewed posts, as well as five honorable mentions that I wish would receive more views.

My 5 Most-Viewed Posts


Acadia National Park, Maine; photo by the author

Everyone in SaaS sales has seen it: the dreaded termination for convenience clause (often abbreviated TFC), typically inserted by a buyer during redlines without fanfare and almost always without comment. The clause is short, but packs a wallop. It looks something like this:

Customer may terminate this agreement for any…


Grumeti Game Reserve, Tanzania; photo by the author

Recently I’ve been receiving an average of two consulting requests per day from expert networks like , , , , and . Occasionally I agree to a 60-minute engagement, although never about my current company or industry. …


Serralunga d’Alba, Italy; photo by the author

Today, the day before Thanksgiving, is my favorite day of the year. It has been for as long as I can remember. There are a few reasons why:

  • Fall is my favorite season;
  • November is my favorite month;
  • Thanksgiving is my favorite holiday; and
  • It immediately precedes a four-day weekend.


El Paso–Juárez, Texas and Mexico; photo by the author

Business and technology are filled with gendered, racist, and otherwise insidious words that we should stop using. I am not the first to point this out, nor will I write the most comprehensive post on the topic. …


Acadia National Park, Maine; photo by the author

Last week I interviewed a candidate who asked me what I like most about . It’s an easy question for me to answer: our values and how deeply ingrained they are in everything we do.

Literally not a day goes by where someone doesn’t make reference to one of our…


Arches National Park, Utah; photo by the author

This is a post that I intended to write in May 2019 shortly after I joined as Chief Customer Officer. But a funny thing happened: what little free headspace I had disappeared quickly. In the intervening time, Dave Kellogg wrote about and


Acadia National Park, Maine; photo by the author

Many have written about how the coronavirus pandemic has not resulted in new trends so much as it has accelerated existing trends. The from in-store shopping. Broader acceptance of for the knowledge economy. Valuing (this coming from a born-and-raised Manhattanite!). …


Antelope Canyon, Arizona; photo by the author

I was a tri-varsity athlete in high school: cross country in the fall, indoor track and field in the winter, and track and field in the spring.

The first two teams were coached by history and English teachers, and while accomplished runners, they weren’t exactly competitive spirits. The track and…

Kevin Cohn

Chief Customer Officer at Brightflag. I write about issues relevant to and situations faced by SaaS companies as they scale.

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